Shipping & Delivery

Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Custom-cut or bulk orders may take additional time depending on the size and specifications of the order. You will be informed of any potential delays.

Delivery Time

  • Delivery times depend on your chosen shipping method and destination:
    • Standard Shipping: Estimated delivery within 5-10 business days.
    • Express Shipping: Estimated delivery within 2-5 business days.
  • Please note that delivery times are estimates and do not account for potential delays due to customs clearance, holidays, or unforeseen events.

International Shipping

  • We ship internationally to most countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • Delivery times for international orders may vary depending on the destination country and customs procedures.

Free Shipping

We offer free shipping and delivery in Denpasar.

Returns & Refunds

Eligibility for Returns

  1. Time Frame: Returns must be initiated within 14 days of receiving the product.
  2. Condition: Fabrics must be returned in their original, unwashed, and uncut condition. Any fabric that has been altered or damaged after delivery is not eligible for a return.
  3. Non-Returnable Items:
    • Custom-cut fabrics (as fabrics are cut according to order specifications).
    • Clearance items or products marked as final sale .
    • Sample requests are non-returnable.

Return Process

  1. Return Request: To initiate a return, please contact our customer service team at [insert contact email] with your order number and reason for return.
  2. Return Authorization: Upon approval, we will provide you with return instructions.
  3. Shipping Costs: Customers are responsible for return shipping costs, except in cases where the product was defective or an incorrect item was sent.
  4. Return Shipping: Ensure that the fabric is securely packaged and shipped with a tracking number for safe delivery. Silky Jaya is not responsible for any lost or damaged returns during transit.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Processing: If the return is approved, refunds will be processed within 7-10 business days and applied to your original payment method.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.